Columbus, Ohio
Start with one problem.
Bring me the process that's eating your week, or the technology function nobody fully owns. I fix it, prove the value, and we build from there.
- Who it's for
- Specialty healthcare, behavioral health, and credentialing organizations
- Where you are
- Outgrown founder-era technology, not ready for a full-time CTO
- First engagement
- A $1,500 operating model review or a $5,000 sprint, 2 to 3 weeks
- Ongoing work
- Leadership scoped to what you need me to own
Where I get called in
Sound familiar?
Your team lives in spreadsheets.
Critical work depends on manual copying, checking, and chasing.
Your systems don't talk to each other.
People move data between tools by hand, and reporting takes days.
You pay an MSP, and your team still does the work.
Onboarding, licensing, and support tickets keep landing back on your staff.
Your board asks for a technology plan and nobody can write it.
The roadmap, the budget, and the security answers live in people's heads, not on paper.
Security and compliance questions have no owner.
A customer or partner asks about SOC 2, HIPAA, or continuity, and nobody has a clear answer.
Growth is outrunning your systems.
New sites, states, or customers mean more manual work, not more capacity.
If one of these is yours, that's the conversation.
Start there
Services
Three ways in.
The specific work changes from company to company. The pattern doesn't. Find the constraint, build the improvement, prove the value, scale what works.
Operational Technology Sprints
Best when
You can name the thing that's broken.
Starts at
$5,000
fixed fee
See what’s included
Fractional Technology Leadership
Best when
Responsibility is spread across several people and partners, but nobody owns the whole picture.
Starts at
$3,500
per month, after a $1,500 operating model review
See what I own
Technology & AI Advisory
Best when
The decision matters more than the build.
Starts at
$200
per session
See what’s included
Proof
Four things worth knowing before you call.
Most of my current work is with founder-led healthcare, EMS, and credentialing operations. The same pattern applies across operationally complex SMBs.
Ran the technology function
Owned a $4.5M technology budget, including a 20-person team. Technology leadership for a mission-critical national platform serving 600,000 clinicians. Redesigned the IT support model, cutting cost about 40% and raising satisfaction from about 55% to 95%. Led PCI compliance and operated to NIST and HIPAA requirements.
Brought AI into a regulated national organization
Embedded AI across requirements, prototyping, development, testing, and code review under written governance, compressing feature discovery from weeks to days. Built a Microsoft Copilot knowledge library, led adoption across the organization, and set the governance behind it: a written policy and a review committee.
Run lean by design, as an owner
Co-founded a multi-channel eCommerce business and scaled it past $10M in annual revenue on a team of seven, most of them part-time, by automating everything that did not need a person. I owned the operations, the systems, and the P&L, so I read cost and risk the way an owner does.
Delivering right now, hands-on
Currently embedded with a founder-led specialty healthcare provider. We started by replacing a CEO-run manual process with an automated operating system, and the work is now moving toward a shared knowledge library and the system architecture behind broader automation and AI. I am also starting an operational sprint for a home care provider, connecting its new payroll and HR system to its care management platform so employee records stay in step without anyone re-keying them. Co-founder and fractional CTO of EMS Conferences.
Case study
Replacing a CEO-run spreadsheet process with an automated shipping operating system
A multi-location, founder-led specialty healthcare provider ran a manual kit-shipping operation out of spreadsheets, with the CEO personally holding it together every week. We replaced it with a shipping operating system built to run without them.
4 hrs/wk
CEO time before
Hands on the process
~15 min/wk
CEO time after
Oversight only
We’re not only saving time by automating. We’re now receiving data automatically that would have been too costly to obtain manually. We have a better process that gives us more insight into the operations.
Ready to start with yours?
Send me the process that's costing you time, capacity, or attention. One paragraph is enough.