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Jon Bryden

Fractional CTO and technology advisor · Columbus, Ohio

Start with one problem.

Bring me the thing that's eating your week. I'll sit with your team, build the fix with you, and prove it moved a number you care about.

Most of my work is with founder-led specialty healthcare and behavioral health companies.

Jon Bryden

Where I get called in

You probably recognize at least one of these.

  • Your teams live in spreadsheets, and the ones that matter only work because someone is watching them.

  • People move data by hand between systems that don't talk to each other.

  • You want to put AI to work, but it keeps ending as a demo, because there's no clean data, documentation, or system underneath it.

  • Growth means adding people, because the process can't carry more volume without them.

  • The founder or a key leader is still personally holding a core process together.

  • If one of these is yours, that's the conversation.

    Start there

Proof

Three things worth knowing before you call.

Most of my current work is with founder-led specialty healthcare and behavioral health companies. The pattern applies more broadly, but that is where it runs today.

Built the AI-ready foundation, in a regulated national org

Rolled out Microsoft Copilot on a SharePoint knowledge library, connected across systems like Azure DevOps and ClickUp through Microsoft Graph. Led adoption across the organization and set the governance behind it: a written policy and a review committee. Led a 20-person technology organization across engineering, QA, cloud, data, security, and enterprise systems.

Run lean by design, as an owner

Co-founded a multi-channel eCommerce business and scaled it past $10M in annual revenue on a team of seven, most of them part-time, by automating everything that did not need a person. I owned the operations, the systems, and the P&L, so I read cost and risk the way an owner does.

Delivering right now, hands-on

Currently embedded with a founder-led specialty healthcare provider. We started by replacing a CEO-run manual process with an automated operating system, and the work is now moving toward a shared knowledge library and the system architecture behind broader automation and AI. Founder and fractional CTO of EMS Conferences.

Case study

Replacing a CEO-run spreadsheet process with an automated shipping operating system

A multi-location, founder-led specialty healthcare provider ran a manual kit-shipping operation out of spreadsheets, with the CEO personally holding it together every week. We replaced it with a shipping operating system built to run without them.

The shipping process had no operating system behind it. Intake, fulfillment, return tracking, and exceptions all depended on spreadsheets and individual attention.

The constraint, stated plainly. It is the thing most spreadsheet problems turn out to be.

Ready to start with yours?

Send me the process that's costing you time, capacity, or attention. One paragraph is enough.